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Aerotek Intake Coordinator in Linthicum Heights, Maryland


The Intake Coordinator I is responsible to triage and process all incoming referral requests for ophthalmology services. The Intake Coordinator I is responsible for responding to telephone inquiries and faxes from members and/or providers for ophthalmology services when needed. In addition, they will also assist in the routine verification of eligibility and confirmation of benefits.

Essential Functions:

 Performing timely intake processes on all incoming request

 Maintain optimal quality standards for all processes and ensure compliance to productivity schedule and maintain all member data into systems and monitor activity

 Adhere to timeliness of all incoming requests in accordance with all contractual and federal guidelines

 Deliver excellent customer service

 Identify the completeness of information received for requested services with high attention to detail, as well as the urgency of the requests

 Process authorization of surgical requests according client control requirements

 Respond to telephone inquiries from members and/or providers for Optometry and Ophthalmology services as well as DME when needed

 Verification of eligibility, confirmation of benefits, facilitation of the referral/authorization processes

 Attend and participate in team meetings

 Maintain a working knowledge of, and adheres to applicable federal/state regulations including but not limited to, laws related to patient confidentiality, release of information, and HIPAA

 Other duties as assigned


prior authorization, authorization, insurance, medical, healthcare, referrals, medical management, vision, DME, intake, insurance verification, HIPPA, medical terminology

Top Skills Details:




Additional Skills & Qualifications:

Education and Experience:

 High school diploma or GED

 Past experience of medical management or healthcare experience

 Knowledge and experience in the insurance, health, or vision care industry preferred

 Knowledge of medical terminology; managed care preferred

 Internediate to advanced in MicroSoft Office


 Accuracy

 Attention to detail

 Prioritization / Organization

 Technical Capacity

 Communication

 Customer/client service focused

 Time Management

 Problem solving/analysis

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.