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Batteries Plus Bulbs Customer Service Specialist in Lutherville-Timonium, Maryland

Customer Service Specialist

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  • Lutherville-Timonium, MD, USA

  • $16.00 - $20.00+

  • Hourly

  • Full Time

Health Insurance, Dental Insurance, Retirement Plan, Paid Vacation, Paid Holidays, Employee Discounts

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Batteries Plus Bulbs in Timonium MD

Is seeking a full-time Customer Service Specialist to join our Winning Team! If you are a problem solver who is into technology and loves helping people, this opportunity may be a great fit for you to accelerate your career and do what you love each and every day! This Specialty Retail position comes with a competitive wage of $16-$20+/hour based on your experience.

We offer generous benefits including:

  • Performance Incentives

  • Paid Vacation and Paid Holidays Upon Hire

  • IRA Retirement Plan with a 3% Match

  • Health and Dental Insurance Options

  • Opportunities for Pay Increases

We also have great perks such as:

  • Employee Discounts

  • Company Competitions and Prizes

  • An Energetic and Fun Work Environment

  • Career Path Development Plans, and we Promote from Within!

ABOUT BATTERIES PLUS BULBS:

Batteries Plus Bulbs is the nation's largest and fastest growing franchise of it's kind offering specialty service in Batteries, Light Bulbs, Replacement Auto Keys/Remotes, and Phone/Tablet Repairs, with a nationwide network of more than 700 stores. With access to more than 60,000 types of batteries, light bulbs, and accessories, we have the widest selection of battery and light bulb products available. We offer unmatched service to consumers, businesses, and government entities at both national and local levels.

We know that our team is essential to our success which is why we offer competitive compensation, great benefits, excellent training, and we reward those that put in the extra effort. We have a true team-oriented work culture where we strive to succeed together. With a fun, diverse work environment, our team never feels like the day is dragging on. Plus, our locally-owned franchise group has 4 retail stores in the region so there are plenty of opportunities for growth and long-term careers.

A DAY IN THE LIFE AS A CUSTOMER SERVICE SPECIALIST:

When our customers are having a bad day due to their dead car battery, losing their car keys, or breaking their phone, you get the chance to be the hero and press the reset button on their day! You love chatting with people and are able to make personal connections easily whether it's in-store, on the phone, or online. As you educate customers on batteries, lighting, and electronic devices, you ensure that each customer feels valued.

In addition to interacting with our great customers, you also have the opportunity to work in a hands-on environment where you can expand your skills. You learn how to install car batteries, repair phones and tablets, cut and program car keys and remotes, and more! You find great satisfaction in helping customers find the correct solution to their battery, lighting, and cell phone problems, and you love working with such a great team!

JOB RESPONSIBILITIES FOR A CUSTOMER SERVICE SPECIALIST:

  • Providing our customers with EXPERT Sales and Service while in our store, on the phone, or ordering online

  • Setting up service tickets for our Tech team in areas of Phone/Tablet Repair, Automotive Key Cutting and Programming, Automotive Battery install and more!

  • Managing our customer special orders and providing adequate follow up

  • Stocking and Merchandising our store front - Keeping things looking fresh and new for our customers

  • Using operating systems such as Point of Sale, Company Communication, Testing and Diagnostic equipment, Key Programming equipment, etc.

  • Providing assistance in areas of operations such as inventory, recycling, cleaning, organization, etc.

  • Assisting our Tech Team with Phone/Tablet Repairs, Automotive Key/Remote Cutting and Programming, Automotive/Equipment Battery Installs, etc.

QUALIFICATIONS FOR A CUSTOMER SERVICE SPECIALIST:

  • 18 years or older

  • High School diploma or equivalent

  • Valid Drivers License and reliable transportation

  • Physically capable of lifting 50+ Lbs on a regular basis

  • Able to pass background check and drug screening

  • Open availability for scheduling Opening, Closing, and Weekend shifts

  • Basic math skills including cash handling and inventory counting

  • Computer Proficiency

  • Sales and Retail Experience Preferred

No experience? Don't worry! We provide training in all areas of our business to help you become successful in the role. Do you have technical aptitude and the desire to help people solve problems? Are you trustworthy, flexible, and friendly? Do you have excellent communication skills? Are you a sales and customer service Rockstar? If so, you may be perfect for this Customer Service Specialist Position!

WORK SCHEDULE:

Our Customer Service Specialists need tobe availableto work the following shifts:

  • Opening Shifts - 8 AM to 4 PM

  • Mid-day Shifts - 10 AM to 6 PM

  • Closing Shifts - 12 PM to 8 PM

  • Weekend Shifts

The typical schedule for this position includes a variety of shifts across 5 working days with the same 2 days off each week. Need a weekend off? No problem, just switch shifts with someone or use some vacation time. As long as you are flexible, we are flexible!

ARE YOU READY TO JOIN OUR TEAM?

If you feel that this Customer Service Specialist position would be a great fit for you, complete our initial 3-minute mobile-friendly application. We look forward to meeting you!

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