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PayPal Sr Mgr, Problem Management & Compliance in Lutherville-Timonium, Maryland

Sr Mgr, Problem Management & Compliancein Timoniumat PayPal

Date Posted: 10/3/2019

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Job Snapshot

  • Employee Type: Full-Time

  • Location:

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 10/3/2019

  • Job ID: R0048416

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Business Title: Senior Manager / Head of Global Problem Management & Compliance, Marketing

Hiring Manager: Nick Mills, Senior Director, Global Marketing Operations Transformation & Enablement

Business Context:

Today, PayPal is operating in a more dynamic market, with more capable competitors than ever before. To meet our ambitions for democratizing access to the digital economy and financial services, we need to play our very best game. That’s why PayPal is transforming its business to be more customer centric and global in mindset to solve customer problems. Alongside Sales and Product functions, the Marketing function will be central to this transformation. Its ambition is to create and embed a bold new operating model that will position PayPal to compete and win in the market. It will empower marketers on the frontline and our Marketing function more broadly with the knowledge, skills, platforms and capabilities to do exceptional work.

The Team – Global Marketing Operations Transformation & Enablement:

Historically, all Regions (NA, EMEA, APAC) have run separate Marketing functions and have had different operational set ups. As part of the Global Marketing transformation program, all regional teams have been consolidated in to one and the new Global Marketing Operations Transformation & Enablement team has been established. The Global Marketing Ops Transformation & Enablement team are tasked with designing and driving this bold new operating model, establishing a blueprint for the future where people, process and technology come together as one. Creating new ways of working that elevate our ability to deliver our marketing plans and innovate continuously. The team are very well regarded, highly skilled and innovative with over 220 full time and agency support staff building our organization structure, process and technology for change. For you to succeed on this team it is important for you to be comfortable working with a high degree of autonomy, to continuously learn and have a curious mindset, to understand and help drive a DevOps Culture, to be proactive, collaborative and to have a sense of humour (optional).

Location: New York, London, San Jose

Travel: Main destinations will include San Jose (Global HQ) & Global Hubs: New York, London, Singapore.

Job Description, T-Profile:

Breadth Type: Medium

  • Technology and Automation.

Depth Type: Medium

  • Compliance & QA

What will your week look like?

All Marketing campaigns and processes need to be compliant and high quality. But failure is a reality of life and you are anticipating and reacting to where failure happens. You are part of a team who serve as the point of contact for root cause analysis of failure and compliance audit requests. You are managing all required compliance activities required from the Business, keeping close relationships with relevant teams and stakeholders inside (FLOD, Legal) and outside (regulatory contacts) PayPal.

Skills to be used: Compliance process (GDPR and other global compliance requirements) and QA process knowledge.

What will your quarter look like?

Together with your autonomous team you are automating the steps in QA and Audits. You understand QA and Compliance are closely related and complete the definition of quality, setting standards and guidelines. Your technical skillset brings the possibility of technology and automation so that you can speed up Marketing delivery while guarantying quality. You are building the correct meta data framework in the end to end digital process to enable always on dashboards for quality and compliance audits. As required, you are partnering with Digital Process Design Devs to optimize the process for quality while keeping it lean.

Skills to be used: Technology and automation mindset.

What will your year look like?

You are consolidating the Audits required across the year and making them more and more visible and automated. You are running exercises in partnership with Digital Process Design Devs to ensure failure will not result in reduced quality and commercial risk. You are testing and ensuring edge cases can be managed within a critical time, without overburdening the compliance process and requiring time from other Marketing stakeholders.

Skills to be used: Data crunching of digital process to understand “WHY”. Product Mindset.

Education & Experience required:

  • Marketing, Management, Legal/Compliance related Degree with Technology certifications

  • Multiple year experience in Compliance & application of Digital Process Engineering experience.

  • Experience working in agile team environments.

Key Stakeholders & Relationships:

  • Global Go To Market / Global Marketing, Growth

  • Offshore Dev Teams, Campaign Delivery Experts, Process Design Devs

  • Agencies & Partners – eg: Specialists in GDPR

PayPal Behaviours:

  • Deliver Stand out Results – develops decisive stragegies that deliver tangible results

  • Execute Well – focuses the business area on strategic priorities; operates clear, simple systems

  • Compete to Win – identifies consumer and competitor focussed business opportunities

  • Innovate – leads effectively in a dynamic, fast-changing environment; challenges convention

  • Enable and Grow Talent – builds capability and a succession pipeline

  • Lead Completely – contributes to the business leadership agenda; sets business area vision

  • Navigate the Matrix – organisational awareness, engages widely with peers and seniors across PayPal

What we offer?

  • Be a part of a dynamic company helping shape the commece landscape

  • Concrete experience with strategic thinking and on-the-ground drive and execution

  • Future career opportunities with international exposure via PayPal’s network of global locations

  • A supportive environment that allows our employees to thrive and learn


From the moment that you join our team we aspire to make your employment experience an outstanding and engaging one. We are passionate and proud of our company. It is this vigor and attitude that helps us execute well, every day. If you are enthusiastic and thrive in a collaborative and friendly environment then we invite you to learn more, explore opportunities, and discover a place for you.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at


Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.