Builders FirstSource Sales Support Rep I in North East, Maryland
Sales Support Rep I
North East, MD 21901, USA; NorthEast MD Yard - 18 INDUSTRIAL DRIVE (21901), 18 INDUSTRIAL Rd, North East, Maryland, United States of AmericaReq #16076
Wednesday, July 15, 2020
Provides support to the outside and inside sales team including administrative support and/or customer service. Provides accurate and timely support to the outside sales team, members of the inside sales team and/or to customers.
Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner. Answers customer questions regarding topics such as pricing, availability, delivery, backorders, specifications, returns, credits and order placements.
Monitors scheduled shipping dates to ensure timely delivery and expedite, as needed. Investigates customer complaints or concerns.
Relays customer concerns to others on the sales team and assists in investigating the issue.
Resolves issues within company guidelines. As needed, escalates larger concerns to more experienced sales team members for resolution.
High School Diploma or General Education Degree (GED) and prior sales support or customer service experience preferred.
Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. We are committed to equal employment opportunity and do not discriminate based upon race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and above), military or veteran status, and any other basis protected by federal, state or local law or ordinance or regulation.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com . Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.
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North East, MD 21901, USA
NorthEast MD Yard - 18 INDUSTRIAL DRIVE (21901), 18 INDUSTRIAL Rd, North East, Maryland, United States of America