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Sevatec Inc. Mobile Device Management Engineer in Oxon Hill, Maryland

Sevatec, Inc. is seeking a Mobile Device Management Engineer to support our USCIS customer onsite at National Harbor, MD as a part of a larger Mobile Device team tasked with troubleshooting, monitoring and analyzing the mobile device enterprise.

  • Provide technical support for all mobile device issues via our ticketing system, telephone, email, and in-person

  • Mobile device management, troubleshooting and installation for wireless access to internet, email, calendar, air cards, cell phone, and applications

  • Technical understanding for activating, configuring, phone number porting, contact transfers, and troubleshooting mobile devices, which includes smartphones, flip phones, tablets, air cards, and MIFI devices

  • Mobile device encryption services

  • Coordinate with security, network, and systems engineering teams to ensure solutions are integrated into the enterprise using agency processes and procedures to include pre-release testing and qualification of new devices and applications to ensure feasibility and usefulness

  • Responsible for maintaining the stability, availability, and security of AirWatch and InTune systems

  • Work closely with vendors for support with mobile device activations, deactivations, procurement, troubleshooting, and device replacement

  • Monitor and control mobile device inventory and mobile asset management along with metrics that illuminate efficiencies or opportunities for growth

  • Provide support for upgrading production environment to the latest patches and major releases

  • Monitors system performance and capacity, and provides periodic system status reports to department management

  • Inform management in a clear, concise, and timely manner of any customer or technical issues

  • A minimum of three (3) years’ experience in wireless network engineering

  • Knowledge in the following technologies: BGP, iWAN, DMVPN, EIGRP, MPLS, VRF, QoS, PBR, VSS, HSRP, STP, CISCO Meraki stack, WAN Optimization technologies and Cisco Nexus

  • Strong written and verbal communication skills

  • Must be available to provide after-hours troubleshooting and/or on-call availability as needed

  • Security Clearance: Must be a US Citizen and be able to obtain a government agency Suitability Clearance. DHS clearance preferred. An active Entrance on Duty (EOD) is required to begin employment and must be maintained as a requirement of continued employment

EEO Statement:

Sevatec is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ID: 2020-2219

External Company Name: Sevatec Inc.

External Company URL:

Street: 161 National Plaza Street

Telecommute: No