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BurnAlong Customer Support Representative in Pikesville, Maryland

Join our Customer Support Team and be the face of BurnAlong

BurnAlong is a rapidly growing B2B health and wellness company with a list of hundreds of customers.

You will join our Customer Support team as a Support associate and will be part of the face of BurnAlong. You will be responsible for responding to email requests, live chats and speaking with our clients over the phone and making sure that they have all the knowledge they need to become successful BurnAlong users. In addition, you will also be responsible for managing both short and long term projects as well as any administrative tasks which will help our team improve the overall customer experience.

We are looking for someone who is a self starter and not afraid to get their hands dirty. This role provides a great opportunity for long term career growth at a tech company that works with the most forward thinking companies in the world.

We Are A Mission-Driven Company

BurnAlong helps people lead healthier lives. At BurnAlong you'll enjoy a welcoming and entrepreneurial environment. We work hard and care about our most prized asset - our team. If you're interested in building a company that changes lives, we'd like to hear from you. Learn more at: www.BurnAlong.com or read the Inc article that describes us as ?pioneering a new approach to wellness.?

Job Responsibilities: To start, we expect this role will involve wearing multiple hats.

Customer Facing: Approximately 85% of your time

  • Become an expert in the BurnAlong platform and content areas

  • Assist on inbound inquiries across all channels (email, live chat, phone support)

  • Train new users on the platform

  • Assisting our Customer Success Team with other support related tasks

  • BurnAlong is an organization that values proactive problem solving. This role will afford deep product and customer knowledge and therefore will position you well to serve as one of the main voices of the customer throughout the org

Special Projects Approximately 15% of your time

  • Help update our customer Help Center

  • Take initiative and write your own articles and any other content you think might help improve the customer experience

What we are looking for:

  • Commitment to providing outstanding customer support

  • Self starter- motivated to take initiative on tasks and projects

  • Advanced verbal and written communication skills

  • Energized by solving customer problems

  • Well organized, must be able to manage multiple assignments simultaneously

  • Get sh*t done attitude

Qualifications:

  • Proven results in prior role

  • College Degree

  • Prior experience in Customer Support or Sales is a plus

  • Experience with Google Sheets, Ticketing Systems, and Excel is a plus

  • Familiarity with the existing landscape of support channels preferred

Compensation: Salary plus stock options. Lots of room for growth with the company.

This is a rare and exciting opportunity to join a startup that already has global momentum. Check out our site for more: www.BurnAlong.com.

Apply today - we want to hear from you!

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