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Calvert Memorial Hospital PATIENT ACCESS REP I in Prince Frederick, Maryland

  • JOB DESCRIPTION DETAILS

  • Job Summary:

  • Protects patient and hospital interests through excellent customer service for each patient, family member, visitor and staff during admission, registration and discharge processes.

  • Education:

  • Position requires a high school diploma or GED.

  • Registration/Certification/Licensure:

  • Not listed

  • Experience:

  • 6 months of experience in a customer service position, preferably in healthcare.

  • Other Requirements:

  • Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.

  • Basic computer skills to include Windows, Microsoft Office, and internal computer systems.

  • Basic knowledge of insurance plans, coverage types and medical terminology.

  • Able to multi-task with numerous interruptions.

  • Communicates effectively with all levels of staff and departments.

  • Able to provide excellent customer service and communication skills that demonstrate the ability to adjust based on urgency of need.

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