Columbia Sportswear Company Assistant Store Manager in Queenstown, Maryland
Assistant Store Manager
Queenstown, MD United States /
6/29/2020 7:33:28 PM
The Assistant Store Manager is a key member of the Store Leadership Team and is responsible for providing team leadership and supporting the Store Manager to ensure effective store operations.
Provide leadership and direction to the store staff, including supervisors and associates. Support the Store Manager in developing a strong sales environment focused on teamwork and customer service.
Ensure store sales goals are achieved through providing direction in these areas: sales techniques, customer service, product knowledge, and store communications.
Assist the Store Manager in developing and implementing motivational incentives for sales staff. Track employee results and make suggestions for modifying goals accordingly.
Assist the Store Manager with the development and implementation of action plans to address any issues relating to store sales, goals, safety, training and personnel development. Demonstrate leadership, coaching, and listening skills through training and acting as a positive role model and leader on duty.
Provide excellent customer service by assisting customers in person or by phone, and providing information on current products, features, and benefits.
Assist the Store Manager in interviewing, hiring, training, and disciplinary action as it applies to the store staff.
Provide coaching & direction on a day-to-day basis to ensure staff performance standards are met.
Provide input to Store Manager on staff performance for the performance appraisal process.
Assist in the timely completion of all record keeping associated with applicants, new hires, payroll, performance appraisals, salary reviews, counselling, disciplinary actions and terminations.
Perform opening and closing duties, including balancing registers, preparing cash bags, and activating security system.
Assist in maintaining inventory levels by communicating with the Store Manager and Freight Supervisor.
Assist Store manager in the implementation and maintenance of management systems for sales tracking, organization, and controlling and auditing store operations.
Act as the Store Manager in that person's absence.
High school degree or equivalent.
Prefer one year previous experience in retail at management or supervisory level.
Must possess strong business acumen and thorough knowledge of retail management practices.
Demonstration of strong selling techniques and experience providing high levels of customer service.
Excellent time management, problem solving abilities, and the ability to use good judgment and make strong independent decisions.
Skills in operating personal computers, POS systems, and various software packages including Microsoft Word and Excel are needed.
Ability to read, write, speak, and understand English.
Basic math ability and problem solving skills are required.
Job may require hours that often exceed 8 hours per day and/or 40 hours per week during peak periods.
Physical requirements include the ability to use telephone, computerized cash register, perform repetitive movements of the arms and shoulders, stand for extended periods of time, move freely around store, bend, twist, reach, squat, climb a ladder occasionally, and regularly lift/carry up to 40 pounds.
Available to work flexible store schedule – Sunday to Saturday.
Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.