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DARCARS Call Center Advisor in Rockville, Maryland

Is this job for you? Hmmm...let see. Are you:

Able to work in a teamAble to ensure excellence in every interaction with customersAble to maintain high productivity in a high volume environmentAble to handle complaints and difficult situations

Oh yeah ...then here's what-

Primary Responsibilities:

  • Answer incoming service calls: schedule, re-schedule, and confirm service appointments

  • Make outgoing calls: advise customers of open warranty recalls/campaigns, schedule future maintenance services, etc.

  • Research product/service information using available resources

  • Provide customers product/service information e.g. pricing

  • Field calls and escalate issues as appropriate

  • Provide customers vehicle drop-off/pick-up updates

Education & Experience:

  • High School diploma or equivalent

  • Experience in customer service environment

  • Experience with cars and/or in the automotive industry preferred

Key Competencies:

  • Superior speaking skills

  • Superior problem solving skills

  • High energy level

  • Ability to multi-task

  • Working knowledge of basic office computer software

Related fields and buzzwords: customer service, entry level, call center, business center, outbound calling, inbound calling, automotive industry, car business, customer support, client support

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