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Shady Grove Fertility Medical Biller Customer Service Associate (Cryopreservation) in Rockville, Maryland

Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.

If you're a Medical Biller Customer Service Associate (Cryopreservation) looking for a new opportunity to work in a fast-paced, professional environment where your talent contributes to changing people’s lives, then we want to talk to you. This position requires collaborating with physicians, other medical providers, and patients by providing expert care and service for fertility treatments.

We have an opening for a full-time Medical Biller Customer Service Associate (Cryopreservation) to join our Rockville Business Office. The schedule is working Monday through Friday, daytime hours. Month-end weekend shifts will be required.

How You'll Contribute:

We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Medical Biller Customer Service Associate (Cryopreservation) is responsible for:

  • Maintains excellent customer service.

  • Posts cryopreservation Collection Agency checks in the EO Portal.

  • Advises charge posting team to bill cryo and/or storage in the Practice Management System if patient has insurance coverage.

  • Create spreadsheets of current balances for upcoming appointments.

  • Handles all customer service calls and voice messages regarding storage of embryos, sperm and or eggs through the patient portal or bill help inquiries.

  • Return emails inquiries within 24-48 hours.

  • Prepares patient delinquent outstanding accounts to be sent to collection agency by spreadsheet.

  • Performs general account maintenance of self-pay program billing as well as abandoned specimens.

  • Contacts patients with outstanding balances and directs patient to EO portal to complete disposition form.

What You'll Bring:

The skills and education we need are:

  • Associates degree (2 year degree program) required; BS in Business Administration, healthcare administration, or business management preferred

  • Minimum 3 years experience in women’s health care required; minimum of 2 years supervisory experience required in medical office

  • Ability to communicate accurately and concisely

  • Ability to work well independently and demonstrate good judgment along with the ability to function as a member of a multi-disciplinary healthcare team.

  • Demonstrated expertise in continuous quality improvement, customer service, and team building

  • Well organized; ability to plan, supervise and motivate staff

The qualified applicant will be a self-starter, a great multi-tasker and an independent worker. In addition, the successful candidate will be organized, detailed-oriented, strong computer experience a must and empathic to patients needs'.

More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.

What We Offer:

  • Competitive pay + bonus

  • Comprehensive training

  • Medical, dental, vision, and 401(k) matching

  • Generous paid time off and holidays

  • Tuition assistance

  • Ability to make an impact in the communities we serve

At Shady Grove Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily to work hard and enjoy what we do. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!

To learn more about our company and culture, visit here.

How To Get Started:

To have your resume reviewed by someone on our Talent Acquisition team, click on the “Apply” button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under “Share This Job” at the top of the screen.

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