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Salient CRGT Office 365 Exchange Operations Engineer in Rockville, Maryland

Job Description

Are you looking for a new and exciting career opportunity?

Join our award-winning organization and work with some of the most talented minds within our Enterprise Technology and Innovation teams.As a Salient CRGT employee, you get to be part of a best performing team supporting our nation’s most critical missions.

Why Salient CRGT ?

We’re passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We provide the tools and resources to help you be successful, and our culture fosters an environment in which idea sharing and collaboration is essential. Are you ready to make a difference?

The Messaging Operations Engineer will partner across the organization's operations teams' various hybrid environments to monitor and address all areas regarding collaboration and messaging tools. Specifically, the Messaging Operations Engineer will monitor incidents, requests, maintenance, scheduling, and escalations of messaging and collaboration applications and will strategize with vendors and with internal teams at the divisions to prevent incidents and ensure customer satisfaction.

Responsibilities of the Messaging Operations Engineer

  • Provide Email Engineering support through an integrated set of methodologies and products to enhance the operations of hardware and software systems to include the collection and analysis the email systems information, diagnosis of problems, and development of recommendations to resolve problems.

  • Establish and maintain new and existing Email systems and their associated software configuration baseline data and documentation.

  • Conduct redesign activities that modify functionality and/or produce technical improvements to enhance software and security.

  • Monitor system execution and performance; track and report change requests and discrepancy reports; perform problem analysis and resolution; and provide technical assistance to the end-user.

  • Perform production control activities such as the support of cyclical changes to operational workloads, compression, data restores, reorganization of files, recovery of systems, production of reports, download/upload of information, and setup and verification of fields and programs for the execution of production runs.

  • Improving the sustainability and performance of all email and collaboration environments

  • Providing Tier III support escalation as a final point of contact to the Service Desk and resolving problems within established practices and timeframes

  • Updating knowledge and technical skills by participating in educational opportunities such as training classes, reading professional blogs and forums, relevant social media, maintaining personal networks, and participating in professional organizations

  • Provide team leadership responsibilities for Salient staff.

Competencies of the Messaging Operations Engineer

  • Excellent customer service and verbal and written communication skills

  • Ability to communicate technical information to both technical and non-technical personnel

  • Exceptional analytical and problem-solving skills

  • Willingness to learn and currently possess knowledge of commonly-used concepts, practices, and procedures

  • Ability to handle multiple user requests and prioritize work assignments

  • Must be detail-oriented

  • Ability to work within a team environment and focus on team orientation

  • Professional demeanor at all times

  • Support and adhere to Company's Core Values

Required Qualifications

Required Qualifications of the Messaging Operations Engineer

  • Completed bachelor's degree (or +3 years of experience in place of degree) -

  • 4-5 years managing Microsoft Office365 Exchange and Windows Server operating systems with management experience

  • 0-1 years managing cloud collaboration tools, specifically Microsoft Office 365, specifically experience with Exchange administration

  • Exposure to VMware

  • Must be able to pass and maintain a Public Trust 6

Desired Qualifications

Salient CRGT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.

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Job Location(s) US-MD-Rockville

Job ID 2020-10637

LCAT Network/Systems Administrator 2

Work Status Full-Time Regular