General Dynamics Information Technology Workstation Endpoint Engineer in Rockville, Maryland
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: NACLC (T3)
Job Family: Systems Engineering
We are seeking a Workstation Endpoint Engineer to join our team to support the National Institutes of Allergy and Infectious Diseases (NIAID) in Rockville, MD. As a Workstation Endpoint Engineer , you will collaborate with stakeholders to manage configurations, administrate and secure macOS & Windows 10 workstations and virtual machines using Jamf Pro, Microsoft Endpoint Configuration Manager (formerly SCCM) and additional technologies, and provide Tier 3 support for NIAID’s workstation environment.
You will work closely with a team of innovative and savvy engineers to support endpoint configuration administration, software deployment, incident troubleshooting and remediation with many tools and technologies. You’ll help support our operations and processes, and leverage tools and technologies such as Configuration Profiles, FileVault, BASH, Active Directory, BitLocker, Group Policy, MBAM, and PowerShell to proactively support the Windows and Mac environments. You will be supporting enterprise endpoint management solutions while providing technical guidance and expertise to other technical groups, including cybersecurity, scientific technologies, and field support.
To be successful in this role, you will like being a part of a team and be capable of working with others to enable how we get from where we are to where we want to be .
What GDIT Can Offer You
Opportunity to participate in a transformative undertaking.
Opportunity to stay at the forefront of macOS and Windows 10 endpoint administration and support.
See the business impact of technology.
Ability to expand your enterprise endpoint management knowledge and adoption of macOS, Windows, Linux, Citrix and other technologies.
In this role, a typical day will include:
Collaborating with other macOS and Windows engineers and stakeholders in implementing solutions to optimize administration and support of workstation endpoints.
Contributing to the technical roadmap for the organization and brainstorming new technical solutions.
Collaborate with colleagues and other stakeholders to perform process, software and hardware testing, provide feedback, and assist in documentation.
Using tools such as Jamf Pro, BASH, PowerShell, MECM, MBAM, Active Directory, and GPO to effectively manage and support macOS and Windows 10 endpoints.
Troubleshoot and support Microsoft (Office) 365 products.
Package and deploy software to macOS and Windows endpoints.
Remediate configuration management baseline and policy non-compliance and resolve security vulnerabilities.
Create provisioning workflows ("imaging") for new and redeployed workstations. (Task Sequences in Windows and policy deployments for macOS).
Create macOS and Windows 10 OS update and upgrade workflows for deployment and self-service in MECM and Jamf Pro.
Investigate new technologies for workstations, management and security. Identify and work to implement ways to automate workflows individually and as part of a team.
Providing tier 3 support to Customer Service Branch help desk and technicians to analyze and troubleshoot workstation endpoint issues.
BA/BS, 5+ years experience or work experience equivalent
Minimum 3 years of experience supporting macOS 10.13+ and Windows 7/10 workstations in an enterprise environment of 1000 or more devices.
Minimum 2 years of experience supporting macOS and Windows in an enterprise Microsoft Active Directory environment.
Minimum 2 year of experience packaging and/or deploying software for macOS and/or Windows OS.
Ability to use a wide variety of technologies to support Windows 7/10 endpoints: Microsoft BitLocker Administration and Monitoring, Group Policy Management, Windows Firewall, PowerShell.
Ability to use a wide variety of technologies to support macOS endpoints: Configuration Profiles, FileVault, BASH (or zsh), and Mac management and MDM solution like Jamf.
Good understanding of programming languages for both Mac and Windows environments, such as BASH, zsh, Python, and PowerShell.
Must be able to obtain a NIH Public Trust.
Able to clearly present ideas to both technical and non-technical users and staff to further the adoption of macOS and Windows 10 administration strategies.
Extensive knowledge about personal computers (desktops, laptops, hybrids) including BIOS configuration, drivers, and firewalls.
Experience using Jamf Pro for Mac and/or Microsoft MECM (SCCM) for Windows administration.
Experience implementing CIS benchmark configurations (or similar, such as STIG) for Windows 10 and macOS security.
Experience with Linux OS (RHEL/CentOS and Ubuntu a plus).
Experience with YAML, Ansible, Puppet or Salt
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.