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Strategic Delivery Solutions Overnight Dispatcher- Rosedale MD in Rosedale, Maryland

We?re a young, dynamic, technologically progressive and rapidly growing logistics company in the pharmaceutical delivery space in Rosedale, MD in search of an Overnight Dispatcher in our Baltimore MD location.

Hourly Rate: $16.00- $17.00

Schedule: M-F 11pm-7am

Duties include but are not limited to:

  • Provide excellent customer service to both internal and external customers

  • Promptly dispatch contracted delivery drivers at the request of SDS Customers

  • Record data into SDS computer systems to maintain data integrity and provide accurate reporting both internally and to our customers.

  • Consistently meet or exceed service levels established by the customer.

  • Maintain excellent communication between the customer, Regional Manager, and the drivers in the field

  • Other relative tasks assigned by Dispatch and/or Regional Manager.

Qualifications:

  • Excellent written and verbal communication skills

  • Previous call center or customer service experience (1 year)

  • A positive, team oriented attitude

  • Ability to fulfill tasks for beginning to end and identify where follow-up is required

  • Excellent organizational skills and an ability to track multiple tasks efficiently and effectively

  • Consistent adherence to corporate and departmental policy and procedure

  • Education Requirements: Must have high school diploma or equivalent

Benefits We Offer:

  • Health

  • Dental/Vision

  • 401K

  • Paid Time Off

  • Holidays/Floating Holidays

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