Strategic Delivery Solutions Overnight Dispatcher- Rosedale MD in Rosedale, Maryland
We?re a young, dynamic, technologically progressive and rapidly growing logistics company in the pharmaceutical delivery space in Rosedale, MD in search of an Overnight Dispatcher in our Baltimore MD location.
Hourly Rate: $16.00- $17.00
Schedule: M-F 11pm-7am
Duties include but are not limited to:
Provide excellent customer service to both internal and external customers
Promptly dispatch contracted delivery drivers at the request of SDS Customers
Record data into SDS computer systems to maintain data integrity and provide accurate reporting both internally and to our customers.
Consistently meet or exceed service levels established by the customer.
Maintain excellent communication between the customer, Regional Manager, and the drivers in the field
Other relative tasks assigned by Dispatch and/or Regional Manager.
Excellent written and verbal communication skills
Previous call center or customer service experience (1 year)
A positive, team oriented attitude
Ability to fulfill tasks for beginning to end and identify where follow-up is required
Excellent organizational skills and an ability to track multiple tasks efficiently and effectively
Consistent adherence to corporate and departmental policy and procedure
Education Requirements: Must have high school diploma or equivalent
Benefits We Offer:
Paid Time Off