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Inn at Perry Cabin Employment/Training Manager in Saint Michaels, Maryland

POSITION SUMMARY:

Under the guidance of the Director of Human Resources, the Employment/Training Manager is responsible for the successful domestic and international recruitment with an onboarding experience that includes, New Hire Orientation, Compliancy Training, and Service Standards Training. The Training/Recruitment Manager will also ensure the compliancy of all annually required training for all Perry Cabin Inn Team Members.

ESSENTIAL JOB FUNCTIONS:

Oversees planning and executing of domestic and international recruitment activities for The Inn at Perry Cabin.

  • Manages the domestic recruiter and all international recruiting efforts.

  • Oversees website, social media accounts, and marketing for all recruiting efforts.

  • Responsible for coordinating H2B and J-1 petitions for the Inn at Perry Cabin anticipated needs each season.

  • Establish international sourcing strategies and a network of partners.

  • Collaborate with department managers and directors to anticipate talent needs and to proactively build a pipeline of J-1 and H2B candidates.

  • Utilize reporting and analytics to assess trends and identify opportunities to evolve sourcing strategies.

  • Collaborate with department hiring managers to effectively communicate and overcome any potential recruiting obstacles.

  • Build long-term strategies and professional relationships to increase our employer brand internationally.

  • Manage the recruiting budget, vendors and all associated recruiting expenses.

  • Understand requirements for recruiting in different countries and the process for international recruiting for J-1’s and H2B’s.

  • Prepare recruitment calendar annually in anticipation of all needed travel, preparations, and housing needs.

  • Track key recruiting metrics, evaluate ROI on recruiting sources and seek continuous improvement in all recruiting processes.

  • Proactively work with leaders on effective workforce planning.

  • Develop and manage a candidate pipeline in order to quickly adjust to changing recruiting demands and timelines internationally.

  • Oversees the planning and tracking of all Team Member Training.

    Develops, coordinates, and conducts effective training programs to maintain or improve team member job skills, using appropriate industry best practices for content delivery. Works closely with Forbes guidelines to rollout Best in Class training standards for Hotel/Restaurant/Spa products and services, and implements measures to ensure trainings are effective. Facilitates learning via classes, workshops, hands-on-coaching, and mentoring. Develops and delivers a best practice process for administering training including; training room scheduling, facilities set-up, manage and administer all materials for training classes, communications – invitations, pre-work, reminders, follow-up, class attendance processing, completion status and evaluations. Conducts on-the-job, virtual and classroom training, department, functional and job-specific policies/procedures. Provides clear and regular direction to Department Supervisors to ensure execution of training programs and tracking is maintained.

  • Guides, manages, and mentors team of Supervisors, on the Inn at Perry Cabin Policy & Procedures and Safety guidelines.

  • Performs continual observations and inspections, and formally reports findings and makes recommendations for leadership assessments and continued training on:

  • Compliance with policies, procedures and controls;

  • Improvements to operational effectiveness

    Health and safety protocols and standards

    Team member effectiveness and performance

    Standard operating procedures

    Mystery Shop Program

  • Develops methods for evaluation of program effectiveness. Monitors and records training activities. Maintains a current and accurate understanding of Service Standards and guest service expectations, objectives, strategies, and operational plans regarding service excellence. Maintains a current and accurate understanding of policies and procedures for ensuring and coordinating the proper execution of managing service performance systems, reporting, vendor communication and action planning.

  • Partners with Property leadership on training needs for daily operations to address service performance opportunities as well as established required trainings. Works closely with team to ensure continuous development and training of service programs in order to exceed team members’ and guests’ expectations. Meets regularly with Supervisors to receive feedback from training programs and events and understand and find resolutions to challenges identified. Develops alternate training methods if expected improvements do not occur. Identifies and evaluates external sources of training materials and courses as needed.

  • Delegates and ensures completion of review and update of Departmental training manuals to Supervisors. Ensures Supervisor are upholding policy and procedure compliance via continuous training and refresher training of all team members. Maintains ongoing development of general training instructions, checklists, and visual aids. Makes recommendations for improvements and/or changes to training materials, courses, etc. Oversees compliance of state laws regarding Hotel and all applicable industry health and safety standards and proper training/certifications. Stays current on all existing and new chemicals and their application techniques including SDS (Safety Data Sheets), new work techniques, Department equipment and their recommended uses.

Requirements

KNOWLEDGE & SKILLS

  • Excellent customer service skills.

  • Excellent written and verbal communication skills.

  • Excellent mathematical skills.

  • Excellent deductive and reasoning skills.

  • Strong organizational skills.

  • Must be computer literate.

  • Bi-lingual fluency an asset.

EXPERIENCE, EDUCATION & TRAINING

  • Minimum of 2 year of Recruitment and Training Experience.

  • At least 5 years’ experience as Manager of Human Resources preferred.

  • Experience in luxury hotels preferred.

  • High School Diploma or GED required.

  • Bachelor’s Degree in Human Resources, Hospitality, or related field preferred.

Benefits

Competitive Benefits that include:

Medical/Dental, Vision Insurance, STD/LTD and Life Insurance

401(k)

Free Parking

Free Lunch

7 Paid Holidays

80 hours of VAC after 1 year of Employment

40 hours of PTO after First 90 Days of Employment

Plus property employee discounts.

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