Inn at Perry Cabin Guest Services Agent - Full time in Saint Michaels, Maryland
The Inn at Perry Cabin is a beautiful 78 room luxury hotel, located on the Miles River in St. Michael’s, Maryland that features world-class amenities for play, relaxation and exploration. Tucked along a private corner of the Chesapeake Bay, on more than 20 acres of manicured lawns along the Miles River, the Inn at Perry Cabin’s nautical charm and casual elegance inspire a genuine sense of escape. It is just moments by foot, bicycle, car and boat from the historic town of Saint Michaels, putting some of the region’s best shopping, antiquing, tasting and hunting right at your fingertips.
For more information about the Inn at Perry Cabin please visit us at: www.innatperrycabin.com
We are seeking a full time guest services agent to ensure that guests receive world class service commensurate with the service we are know for.
Primary responsibilities for the guest service agent are to assist potential guests and incoming guests with understanding the amenities and activities available at the resort, and booking guest reservations for guests, ensuring the correct information and appropriate follow up is taken for both guests and operating departments. Guest services is a revenue generating department, and informing and upselling the amenities available for the guests is critical. Guest service agents may also be scheduled for telecom responsibilities as needed.
The position is full time. Schedules may vary, with AM, mid shift and PM shifts.
Candidates must have the following knowledge, skills and abilities:
Excellent communication skills -verbal and written
Strong computer and technology skills
Ability to work weekends and holidays when necessary
Excellent time management skills
Ability to work well and remain detail oriented when very busy
Excellent guest service skills.
Previous customer service background for at least 1 one year.
teamwork, Integrity, Professionalism
Preferred knowledge, skills and abilities:
Previous experience in a sales position, upscale or luxury product.
Extensive knowledge of the local area and nearby surrounding areas
Previous hospitality experience is helpful
Full time team members are eligible for:
Low cost health and prescription benefits 1st of the month following 60 days of hire
Flexible spending accounts
401k with a company match
Free life insurance
Paid vacation, paid holidays and paid time off
Free shift meals
Free on site parking
access to team member discounts including restaurant, spa and golf.
We are an equal opportunity employer.