Valet Living District Manager in Silver Spring, Maryland
Grow as We Grow and Take Your Career to New Heights!
As a District Manager, you will be responsible for managing the total service delivery for up to 20 apartment communities and providing direction and oversight for 15-25 Service Valets within an assigned district. You’ll work in collaboration with our sales team and ensure client satisfaction through ongoing client engagement and oversight of a part-time workforce responsible for service delivery on assigned properties.
We offer a competitive starting base pay, quarterly bonus and company provided truck.
This position requires willingness to work a split shift schedule which includes approximate hours in the morning from 8:30am-12:30pm and evening from 7:00pm-11:00pm, depending on needs.
Some communities may have a 7 day a week service schedule.
Essential duties include:
Provide on-call support to Service Valets and communities within split shift schedule
Responsible for recruiting, hiring and onboarding Service Valets
Responsible for ensuring daily/nightly completion of resident door step trash/recycle pick-up for assigned properties
Effectively plan, organize and manage time
Inspect properties regularly for resident and Service Valet compliance
Responsible for creating and managing schedule for part-time workforce
Manage a labor budget of up to $150k depending on number of assigned properties
Makes informed decisions with consideration of customer/associate impact. Takes initiative and applies critical thinking skills to forecast/solve problems and drive results. Ensures maximum quality of service
Create and maintain cooperative working relationships and frequent communication with property staff through daily site visits and immediate response to questions and concerns
Promote and educate property staff on any/all new service offerings from Valet Living
Comply with, promote and train on all safety policies and procedures. Report all safety incidents in a thorough and timely manner
Ensure daily delivery of iValet reports to designated property staff members
Collaborate with internal business partners; finance, human resources, marketing, operations, and IT
Keep timely/accurate customer, associate and operational records
Acts in accordance with organizational and quality standards
Discusses associate’s development needs and subsequently facilitates appropriate support, coaching and/or training opportunities
New community launches, including container distributions
Driving to inventory warehouse when needed for supplies (Personal Protective Equipment, Containers/Weigh Stations, Brochures, etc.)
Drive to properties within assigned district/region up to 50% of the work day
You are a good fit if you have the following experience, education, and skills:
High school diploma or GED equivalent
Multi-location management experience of dispersed workforce
Customer service, and prior people management experience (preferred in a part-time workforce)
Proficiency in MS Word, Outlook, Excel & Power Point
Knowledge of basic employment law, customer service fundamentals, and leadership/management principles
Unwavering work ethic, integrity and sense of accountability
Ability to manage stress and adapt to changing environment; comfortable with complexity
Ability to perform effectively in environments with frequent workload changes and competing demands
Effectively communicate with others both verbally and written
Build effective teams, hold self/others accountable
Special Conditions of Employment
Valid driver license and good driving record
Ability to operate a motor vehicle and drive for periods of time
Ability to work outdoors, and drive in changing weather conditions
Flexibility to work split schedule and/or be on call during irregular hours depending on business needs
Ability to lift up to 50 lbs.
Carry filled tote on shoulder(s) up to 50 lbs. up/down stairs
Bend at waist and lift over shoulder
Bend at knees and lift over shoulder
Lift arms shoulder height
Ability to walk distance of property, and be exposed to disagreeable odors
We provide the following comprehensive, flexible benefits to our full-time associates and eligible family members.
Health coverage for you and your family through medical, dental, vision plans, and Pet insurance plan options
Tax advantages through healthcare savings and flexible spending accounts
Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
401k plan with a generous company matching contribution
Generous paid time off program in which benefits increase along with your tenure with the company
Support of continued education through tuition reimbursement
Associate and family assistance program
Associate discount programs
Referral bonus program
Rewards and recognition program
Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Valet Living is the only nationally-recognized full-service amenities provider to the multifamily housing industry, performing more than 340 million events annually across 1.4 million apartment homes and 40 states. Through its portfolio of both business to business and resident facing amenities, Valet Living is also the only company in the multifamily industry to combine doorstep waste and recycling collection with both sustainability-related and premium home-related services. Valet Living has been setting the standard for residential living since 1995 and is a portfolio company of the Private Equity Group of Ares Management, L.P. (NYSE: ARES) and Harvest Partners, LP.