SAIC Scientific Systems Engineer in SILVER SPRING, Maryland
SAIC seeks a qualified Scientific Systems Engineer for one of our programs supporting the FDA. SAIC supports the FDA and their scientists in Scientific Computing which includes but is not limited to; technical and research aspects (e.g., hardware, software, desktop support, infrastructure, virtualization all in a laboratory environment) supporting a variety of FDA Centers. This position will support CBER in Silver Springs, MD.
The IT Systems Engineer will be required to provide technical support for Windows and Mac OS X workstations in the FDA laboratory and office environment. He/she shall have expertise in setup, configuration, management and administration of Windows and OS X Scientific Workstations and integrating them with Active Directory/etc, to include network adapters and network routers.
Primary Duties andResponsibilities include, but not limited to:
Perform softwareapplication maintenance on scientific workstations running a variety ofoperating systems including Mac OS X, Windows (some Linux).
Perform routine andpreventative maintenance such as general computer tasks, application loads,disk utilization, system loading and system monitoring, applying operatingsystem patches, Antivirus updates
Detect, isolate,document, rapidly report, and resolve system outages or problems encounteredduring operations of the scientific workstations, which includes thecollections of diagnostic data, restoring the system operation, development ofworkarounds, and other activities necessary for recovery of a system
Accurately documentproblems in logging and discrepancy reporting tools
Work directly with thecustomer in most aspects of the day-to-day activities
Respond to user callsregarding hardware and software problems, correcting or ensuring that problemsare escalated when required. Communicate with users and senior management thestatus of key problem statuses
Perform hands-onrepair of equipment and maintenance/installation of computing infrastructure
Maintain andtroubleshoot all hardware associated with end-user computing, includingprinters, workstations, router switches, etc.
Perform daily networkmaintenance including network backups and monitoring
Implement continuousimprovement methodology through the use of IT systems or procedure
Maintain inventory ofsystem assets
Ensure compliance withFDA standards and security policies
Additionalresponsibilities will include: End user documentation and training, computermoves and deployments, and additional duties as assigned.
To be consideredfor this position, you must minimally meet the knowledge, skills, and abilitieslisted below:
BS/MS in a scientific or technical discipline - (chemistry,physics), engineering (any), information systems, computer science, or a related field. We may accept an additional 4 years of experience in lieu of a Bachelors degree.
2+ years of relevant experience in scientific Computing supportin the following related areas:
Proficient insetup, configuration and administration of Windows 7&10, and MacOS Xscientific computers
Windows ServerUpdate Service
Installing andconfiguring workstation security services
Troubleshooting labinstrumentation systems and software
Effective oral and written communication skills for documentingprocess and procedures and briefing reports required
Must have demonstrated experience interfacing with highlytechnical customer base (scientists, researchers and physicians)
Position requires either an active FDA Public Trust clearance orthe ability to obtain prior to start
SAIC is a premier technology integrator, solving our nation’s most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability