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POTOMAC FLORAL WHOLESALE Walk-In Customer Service Sales Representative in SILVER SPRING, Maryland

Walk-In Customer Service Sales Representative

Overview: Customer Service Focused Role handling Walk-In Customers, Pulling their orders on the Sales Floor

  • Solution-oriented, responsible for actively driving positive customer experience on the sales floor.

  • The first point of contact with customer inquiries and complaints.

  • Alleviate customer traffic during peak times, ensuring a smooth checkout transaction.

  • Respond to customer requests and provide a comprehensive follow-up to account and order details.

  • Check inventory for product availability in the system and in the refrigeration coolers.

  • Pulling the order, verifying for accuracy on shipping, delivery, or pick up information, paying careful attention to modifications, substitutions, and discrepancies.

  • Communicate with warehouse operations, buying department, and dispatch for order fulfillment.

  • Data input and verification of order information, discounts, and store credit information.

  • Respond to product inquiries, offer recommendations, conduct product searches.

  • Offer assistance and provide support to warehouse operations and maintenance of workspace, as well as adherence to workplace safety at all times.

  • Collaborate with warehouse operations, purchasing, dispatch, for the execution of holidays and promotional events.

We are an equal opportunity employer.

To Apply: Submit cover letter, resume, and wage requirements.