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CARCHEX Customer Support Specialist (Remote) in Towson, Maryland

CARCHEX is the premier provider of direct-to-consumer automotive products and services including auto warranty and pre-purchase inspections. The Company serves as a consumer advocate throughout all stages of the car buying, selling and ownership process. CARCHEX is an energetic, fast-paced, and growing company looking to add Customer Support Specialist to our team. We are seeking leaders with proven track records who can approach each day with a positive attitude and who thrives in a fast-paced atmosphere!

  • Location: Hunt Valley, Maryland (Temporarily 100% remote position)

  • Voted amongst the top ?50 Best Companies to Sell For? nationally by Selling Power six years straight.

  • Seven-time winner of ?Best Place to Work? by The Baltimore Sun.

  • Protecting automotive consumers for over 20 years and providing exceptional customer service has translated into an A+ Rating with the Better Business Bureau.

Reporting to the Director of Customer Service, this position is responsible for:

  • Demonstrate a passion for excellence when speaking with customers

  • Maintain a pleasant, patient and friendly attitude

  • Address and resolve customer concerns to achieve first contact resolution

  • Ability to identify customer concerns and correct an experience to ensure it is a positive one

  • Review, record and organize information into the database

  • Assist management in identifying trends to improve our customer experience

Skills and Requirements:

  • Strong Customer Service Skills

  • Motivated, energetic, and driven person.

  • Ability and desire to strive in a team environment.

  • Ability to present oneself well over the phone.

  • Strong communication skills.

  • Ability to persuade and influence others.

  • Basic computer skills needed

  • Strong organizational skills

  • Any automobile mechanical knowledge is a plus but not required

Compensation for Customer Support Specialist:

  • Hourly: $16.00

  • Paid Training and Vacation

  • Excellent benefits; health, vision, dental

  • Company 401 (k) at 4% match

If you are willing to succeed and looking to join an established industry leader with a proven sales process.

Apply now!

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