CARCHEX Customer Support Specialist (Remote) in Towson, Maryland
CARCHEX is the premier provider of direct-to-consumer automotive products and services including auto warranty and pre-purchase inspections. The Company serves as a consumer advocate throughout all stages of the car buying, selling and ownership process. CARCHEX is an energetic, fast-paced, and growing company looking to add Customer Support Specialist to our team. We are seeking leaders with proven track records who can approach each day with a positive attitude and who thrives in a fast-paced atmosphere!
Location: Hunt Valley, Maryland (Temporarily 100% remote position)
Voted amongst the top ?50 Best Companies to Sell For? nationally by Selling Power six years straight.
Seven-time winner of ?Best Place to Work? by The Baltimore Sun.
Protecting automotive consumers for over 20 years and providing exceptional customer service has translated into an A+ Rating with the Better Business Bureau.
Reporting to the Director of Customer Service, this position is responsible for:
Demonstrate a passion for excellence when speaking with customers
Maintain a pleasant, patient and friendly attitude
Address and resolve customer concerns to achieve first contact resolution
Ability to identify customer concerns and correct an experience to ensure it is a positive one
Review, record and organize information into the database
Assist management in identifying trends to improve our customer experience
Skills and Requirements:
Strong Customer Service Skills
Motivated, energetic, and driven person.
Ability and desire to strive in a team environment.
Ability to present oneself well over the phone.
Strong communication skills.
Ability to persuade and influence others.
Basic computer skills needed
Strong organizational skills
Any automobile mechanical knowledge is a plus but not required
Compensation for Customer Support Specialist:
Paid Training and Vacation
Excellent benefits; health, vision, dental
Company 401 (k) at 4% match
If you are willing to succeed and looking to join an established industry leader with a proven sales process.