Robert Half International Customer Service Representative in Waldorf, Maryland
End date subject to change. Possible extension. If the candidate does extremely well they might be able to continue extending their assignment and convert to full-time, although it is meant to be a contract role.
Screening inbound/outbound calls (50-70 calls daily)
Various admin duties
Calling clients on delinquent accounts/collections (on the phones will be 90% of their job)
GENERAL SUMMARY: The Loan Consultant I provides exceptional customer experience while providing personal loan solutions. This position focuses on building a customer base through sales, loan extension and merchant referrals. Role success will be based on creation of customer experience, generation of business, compliance, attainment of monthly goals, and accuracy.
· Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained; process payments, distributions, make recommendations regarding loan approvals; approve loans up to established lending limits, complete loan closings, handle account activities related to collection accounts, including phone calls and face to face communications with customers.
· Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch.
· Actively market all branch products and services to individuals.
· Perform all other duties as assigned by management.
· High School Diploma or comparable education or related training
· 0-2 years consumer finance or related experience
· Cash handling; computer skills; customer service skills
· Ability to work with minimum supervision
· Excellent communication skills
· Proficient working knowledge of Microsoft Windows, Excel and Word Applications
Customer Service, Call Center Customer Service, Data Entry
Accountemps, a Robert Half Company, matches skilled accounting and finance professionals with remote or on-site jobs on a temporary and temporary-to-hire basis. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.3195. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.