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Latitude, Inc. Cisco Polycom Systems Engineer (PCVE) in Windsor Mill, Maryland

Sr. Systems Engineer

  • Cisco TelePresence Solutions Specialist certification (CTS) required for this position

  • Polycom Certified Videoconferencing Engineer (PCVE) required for this position

Our client is currently seeking a Senior Systems Engineers who will oversee daily operations and work closely with the Lead Video Architect on all technical matters associated with the design, engineering, testing and implementation of new technology and enhancements to the video enterprise. This includes proactively assessing the video enterprise and identifying opportunities to optimize the existing design and/or configurations to improve system or operational efficiencies. This also includes increasing system or operational efficiencies, improving usability, monitoring, reporting and other key areas of improvement.

Because of the staggered work hour schedule, the Senior Systems Engineers primary responsibility shall be to support continuous operations of all daily activities. The secondary responsibility of the Senior Systems Engineers shall be to support all VSD enhancement projects.

The Senior Systems Engineers shall be engaged on new enhancements activities to support cross training efforts and eventually manage the new solutions once operational.


  • Manage the configuration, upgrade, maintenance and troubleshooting of all agency video hardware/software

  • Oversee device and network performance

  • Oversee security for the systems

  • Provide second and third level technical support for On-Site Technical personnel

  • Track events affecting availability of the systems

  • Perform testing in agency provided facilities. Testing and implementation may require work outside of the PPM in tandem with other engineers and agency staff

  • Work directly with the Architect Engineer to develop test plans including documenting test results

  • Coordinate and conduct product testing

  • Attend weekly status meetings to report overall operations status, accomplishment, outstanding and problematic issues


  • Bachelor?s degree in Information Technology, computer Engineering or related field required (Master?s preferred)

  • 5+ years of experience in system engineering and IT Support

  • Shall have the following current certifications:

  • Cisco TelePresence Solutions Specialist certification (CTS)

  • Polycom Certified Videoconferencing Engineer (PCVE)

  • Broad video conferencing technical background supporting efforts of equal or like size and complexity;

  • Experience integrating traditional video conferencing solutions with the Microsoft SfB video platforms;

  • Engineering experience evaluating complex video enterprises to develop technical and operational recommendations/enhancements to video resource utilization, video usability, asset management, MI and monitoring capabilities;

  • In-depth Polycom and Cisco video enterprise provisioning and configuration expertise and experience;

  • Enterprise dial-plan creation and management

  • Video troubleshooting best practices.