Latitude, Inc. Unified Communications Engineer in Windsor Mill, Maryland
Job Type: Full-time
Salary: $110,000.00 to $115,000.00 /year
The Unified Communications Engineer's primary responsibility shall be the support of continuous operations of all daily activities. The secondary responsibility of the Senior Systems Engineer shall be to support all aspects of enterprise video enhancement projects. The Senior Systems Engineer shall support cross training and end-user training for existing and new VTC systems. The Senior Systems Engineers shall also be responsible for reporting of and follow up to trouble issues, second and third level support, events affecting availability of the systems, overall security for the systems, and maintenance activities.
This position is supporting the SBA in Windsor Mills, MD.
Manage the configuration, upgrade, and troubleshooting of all agency video hardware/software;
Oversee device and video network performance;
Provide technical support for On-Site Technical personnel.
Perform testing in agency provided facilities. Testing and implementation may require work outside of the business hours in tandem with other engineers and agency staff;
Work directly with the Lead Video Architect to develop test plans including documenting test results;
Coordinate and conduct product testing;
Attend weekly status meetings to report overall operations status, accomplishment, outstanding and problematic issues.
5+ years of experience in system engineering and Technology/ IT Support.
CCNP or Cisco Certified Network Professional certification required